California Security Officers with Registrations (guard cards) must receive 40 hours of training as follows:

• 8 hours “Powers to Arrest” prior to an Officer standing post.
• 16 hours of training within 30 days of issuance of issuance of registration, 8 of which must consist of two four-hour courses from the mandatory modules and 8 of which must consist of elective courses.
• 16 hours of training within 6 months of issuance of registration, 8 of which must consist of the remaining two four- hour courses from the mandatory modules, and 8 of which must consist of elective courses.

This course module, titled “Supervision” complies with requirements of AB 2880 and Bureau of Security & Investigative Services (BSIS) training directives as in compliance with Business and Professions Code Sections 7583.6 and 7583.7 and Title 16, Division 7, Article 9, Section 643 of the California Code of Regulations.

This course corresponds to module III.P of the BSIS Course Outline. This is an elective course under the Course Outline and satisfies the requirement for 4 hours of training under the elective section of the Security Officer Training Laws and Regulations.

III.P Supervision & Management – 4 hours

• The officer will be provided with an understanding and working knowledge of the daily issues encountered in the role of security supervisor.
• The officer will be provided a basic understanding of the various reasons people like to work in supervision.
• The officer will be given a practical understanding of basic management and leadership skills of a successful supervisor.
• The officer will be provided information for understanding basic human behavior and tools that serve to motivate or de-motivate individuals.
• The officer will be provided information on various legal issues that affect supervisors.

A. Role & Responsibility of Security Supervisors

1. Schedule Changes
2. Counseling of officers regarding appearance, tardiness, or other issues involving improper con- duct
3. Training of new officers
4. Taking corrective action due to a lack of understanding or inadequate training
5. Dealing with personality conflicts
6. Performing normal duties at the client’s site

B. Why People Become Supervisors

1. Supervisors have more authority, power and control
2. A supervisor provides leadership
3. A person may like to give instructions to others
4. Supervisors usually earn more money
5. Supervisors are often privileged to receive more in-depth information and may often be involved in the decision making process
6. Supervisors can often accomplish more since they have several people reporting to them

C. The Management Process

1. Planning involves setting goals and objectives which are to be accomplished
2. Motivating is key to the success of a supervisor
3. Controlling involves gathering information regarding results and comparing it with what the final objective or goal is intended to be.

D. Supervision Skills

1. Technical skills; Lead by positive example
2. Human skills
3. Conceptual skills

E. Understanding Behavior

1. Why people behave as they do
2. Directing, changing, and controlling behavior

F. Motivation

1. Needs of people
2. Hierarchy of Needs
   1. Physiological Needs
   2. Safety Needs
   3. Social Needs
   4. Esteem Needs
   5. Self-actualization
3. Interests as Motivators
4. Creating a Motivating Environment
   1. Communicate
   2. Explain the “big picture”
   3. Identify goals for the group
   4. Set deadlines
   5. Provide positive reinforcement (recognition)
   6. Compliment people in public
   7. Delegate; follow through
   8. Provide for training and development

G. Leadership

1. Discussion of directive behavior
2. Discussion of supportive behavior
3. Discussion of coaching behavior
4. Discussion of delegating behavior

H. Conflict in the Workplace

1. Conflict is going to happen; Learn how to avoid it
2. Sources of conflict
3. Conflict Resolution

I. Legal Liability for Supervisors

1. Sexual Harassment
   1. Defining a hostile work environment
   2. Role of management and supervision in prevention
2. EEOC (Equal Employment Opportunity Commission)
3. Title VII of the Civil Rights Act
4. Age Discrimination in Employment
5. American with Disabilities Act
6. Pregnancy Discrimination in Employment Act
7. Fair Labor Standards Act
8. Consumer Credit Protection Act
9. Uniform Services and Employment/Reemployment Right Act
10. Family and Medical Leave Act