California Security Officers with Registrations (guard cards) must receive 40 hours of training as follows:

• 8 hours “Powers to Arrest” prior to an Officer standing post.
• 16 hours of training within 30 days of issuance of registration, 8 of which must consist of two four-hour courses from the mandatory modules and 8 of which must consist of elective courses.
• 16 hours of training within 6 months of issuance of registration, 8 of which must consist of the remaining two four- hour courses from the mandatory modules, and 8 of which must consist of elective courses.

This course module, titled “Crowd Control” has been approved by the Bureau of Investigative and Security Services as in compliance with Business and Professions Code Sections 7583.6 and 7583.7 and Title 16, Division 7, Article 9, Section 643 of the California Code of Regulations.

This course corresponds to module III.N of the BSIS Course Outline. This is an elective course under the Course Outline and satisfies the requirement for 4 hours of training under the elective section of the Security Officer Training Laws and Regulations.

III.N – Crowd Control – 4 hours

Course Outline & Syllabus Learning Goals:

• The officer will have a basic understanding of the manner in which loud or boisterous celebrations can be controlled.
• The officer will have a basic understanding and learn the skills required to conduct themselves properly during a work stoppage or labor strike.
• The officer will learn tactics and skills required to deal with conflicts constructively.
• The officer will learn the basic pre-planning measures dealing with a civil disturbance or protest.

A. Controlling Boisterous Celebrations

1. The difference between an orderly crowd and a mob
2. Locations where security officers often come into contact with crowds
   1.  Security officers will know why a crowd is gathered
   2. Security officers will know the characteristics of the crowd and who are the leaders
   3. Security officers will know the physical surroundings of the area and where the crowd is gathered
   4. Security officers who interact with crowds on a regular basis will learn to make their presence known while remaining inconspicuous
   5. Security officers who work at athletic or entertainment events will be given special in- structions
   6. Proper actions to take in management of situations including proper notification of back- up and/or law enforcement

B. Handling Disputes

1. Troublemakers usually give early indicators of possible problems
   1. Supervisors should be notified in advance of potential
   2. Verbal warnings may need to be issued early and often
2. Dealing with Work Stoppages
3. National Labor Relations Act of 1935
4. Taft-Hartley Act (Labor Management Relations Act) of 1947
5. Security officers need to know what may constitute an unfair labor practice
   1. Unreasonable conduct
   2. Statements made by employees
   3. Search & Seizure
   4. Surveillance
   5. Union representation during an investigative interview
6.  Security officer will be relied upon to maintain order and protect property
7. Strikes fall into three (3) categories:
   1. Economic
   2. Unfair labor practice strike
   3. Illegal or unprotected strike
8.  Employers’ legal rights during a strike
9. Role of security personnel during a strike
   1. Crossing picket line to work
   2. Use of restraint
   3. Patient attitude
   4. Remember security works for management

C. Confronting Conflicts Constructively

1. Work Stoppage
2. Political Gathering
3. Athletic Events
4. Parades & Marches
5. Psychological Factors Affecting Crowds
   1. Protection
   2. Loss of identity
   3. Emotional release
6. Psychological Traits of a Crowd
7. Conduct by a Mob
8. Crowd Control Response
9. Summary of action of security personnel in confronting a crowd
   1. Observe the spectators not the event
   2. Ignore “baiting”
   3. Do not bluff or threaten
   4. Remain impartial
   5. Avoid unnecessary conversation
   6. Stay on the “fringe of the crowd”; do not go “inside”
   7. Avoid bodily contact
   8.  Show proper respect for religious symbols, flags, etc.
   9. Know what to expect from a mob
   10. Keep crowd leaders and troublemakers under constant surveillance
   11. Notification and requests for assistance

D. Planning for Civil Disobedience & Disorder

1. Each facility must evaluate its own unique situation
   1. Is the business located in an area susceptible to civil disorder?
   2. Type of incident that could stimulate a disturbance
   3. Steps to occur prior to implementing the emergency plan
   4. Consideration for protecting or shielding the facility
   5. Time needed to address protection needs
2. Steps to reduce disorder
   1. Management participation in civic projects
   2. Pre-planning with local law enforcement
   3. Awareness of the social climate in the area
3. Spontaneous Civil Disorder
   1. Reaction to an incident or crime
   2. Little pre-planning involved
   3. Weather can be a factor
   4. Review of client emergency contact list
   5. Notification of employees to not report to work or to leave work early