III.B – Company Policies and Orientation

California Security Officers with Registrations (guard cards)must receive 40 hours of training as follows:

• 8 hours “Powers to Arrest” prior to an Officer standing post.
• 16 hours of training within 30 days of issuance of issuance of registration, 8 of which must consist of two four-hour courses from the mandatory modules and 8 of which must consist of elective courses.
• 16 hours of training within 6 months of issuance of registration, 8 of which must consist of the remaining two four- hour courses from the mandatory modules, and 8 of which must consist of elective courses.

This course module, titled “Company Policies/Orientation” complies with requirements of AB 2880 and Bureau of Security & Investigative Services (BSIS) training directives as in compliance with Business and Professions Code Sections 7583.6 and 7583.7 and Title 16, Division 7, Article 9, Section 643 of the California Code of Regulations.

This course corresponds to module III.B of the BSIS Course Outline. This is an elective course under the Course Outline and satisfies the requirement for 4 hours of training under the elective section of the Security Officer Training Laws and Regulations.

III.B Company Policies/Orientation – 4 hours

Course Outline & Syllabus Learning Goals

• The officer will be provided with an understanding of the basic company reports and paperwork that must be completed prior to starting work.
• The officer will be provided with an understanding and working knowledge of all reporting processes and procedures.
• The officer will be provided a basic understanding of the various taxes, health and other employer related forms that need to be completed.
• The officer will be provided with their uniform issuance and have explained to them the proper wearing of the uniform and any costs associated.
• The officer will be provided information on the manner in which their work schedule will be prepared, how they receive information and what they need to do in the event of injury or illness.

Outline

Company Policies/Orientation

1. Security personnel will be indoctrinated into the various daily, weekly, specific incident and other reports that are generated at a client’s location.
2. Vehicle logs, visitor/contractor badges and logs, property pass removal and other forms will be reviewed with all security personnel.

Reporting Processes/Procedures

1. Security personnel will be instructed as to the Reporting Chain of Command for all information and activities.
   1. Notification of immediate site supervisor (security or client personnel).
   2. Notification of contract security (employer) office.
   3. Review of proper documented reports for each occurrence.

Tax Forms, Health Forms, etc…

1. Security personnel will be instructed in the proper completion of all Federal, State, City and/or local tax forms.
2. Health Insurance explanation, documentation of proper forms and associated costs will be reviewed with all officers.

Uniforms

1. Uniforms will be issued to all security personnel according to the polices of the contract security employer.
2. Payroll deductions, uniform allowance, etc…will be reviewed with all security officers.
3. Officers will be advised to the proper wearing (deportment) and cleaning of uniforms.
4. Officers will be advised of the legal restrictions of wearing the security uniform if not on duty and the liabilities associated with improper conduct.

Work Schedules

1. Officers will be advised to the contract security employer’s policies regarding the posting of the work schedule and how the officer can verify their personnel schedule.
   1. Review of Overtime
   2. Family & Medical Leave Policies
   3. Vacation Policy
2. Officers will be advised as to the proper procedure for reporting off from work due to illness, etc…
3. Officers will be advised of the importance of attendance at work, the problems associated with absences and the discipline procedures that result.
4. Officers will be informed of any incentive programs aimed at reducing absenteeism and tardiness, if applicable.

Other Internal Policies

1. All other internal policies and procedures specific to the contract security employer will be re- viewed.
2. The following policies will be addressed by each employer:
   1. Sleeping on duty
   2. Reporting to work under the influence
   3. Firearms and dangerous weapons (if applicable)
   4. Public Relations
   5. Insubordination
   6. Theft or other criminal acts
   7. Smoking on duty
   8. Confidentiality of information
   9. Requests for information
   10. Posting of Materials
   11. Patrols
   12. Children & Visitors
   13. Cameras
   14. Peddling
   15. Use of Force (deescalation)
   16. Telephone Procedures
   17. Vehicle Safety